FAQ

⟶ What is your return policy?
We do not accept returns on coffee as it is roasted to order.  Unused tools and accessories may be returned within thirty days of order date, with return shipping costs covered by the customer.  Syrups and sauces must also be unopened.

⟶ What is the handling time on my order?
If placed before noon on a business day, your order will be sent out same-day.  If placed after noon, it will ship out the next business day.

⟶ How quickly will I receive my coffee?
You can choose a shipping option at checkout, however most orders will be received within 1-5 business days.

⟶ When do you roast your coffee?
We roast from 8:30 AM to 5:30 PM, Monday through Friday to provide the freshest possible coffee for you.

⟶ I am a cafe owner and would like to serve Fortuna Coffee.  How can I do this?
We would love to work with you!  You can pay us a visit at our wholesale website, or reach out to us at sales@coffeeshopsolutions.com. 

⟶ What equipment do I need to brew at home?
Have a look through our tools offerings!  We offer several options from the leading brands in home brewing.  Looking to upgrade your home or office set up and purchase an espresso machine?  Contact us at sales@coffeeshopsolutions.com for information on how we can help.

⟶ Where can I direct further questions?
We would love to chat with you!  Whether you aren't sure the right brewing method for you or have questions about our coffee or our ordering process, we're here to help.  Give us a call at 336-316-1256, or shoot us an email, and we'll walk you through whatever it is you need.