FAQ
⟶ What is your return policy?
We do not accept returns on coffee as it is roasted to order. All claims for mis-shipped items must be reported within 30 days of delivery. Unused tools and accessories may be returned within 30 days of delivery, with return shipping costs covered by the customer. Returned consumable products like syrups and sauces must be unopened All returned items must be shipped back in the original packaging.
*** Items are no longer eligible for refund or reshipment after 30 days from the date your order was received. ***
⟶ What is your damage policy?
If something arrives damaged, we’re here to make it right.
All claims for damaged goods must be reported within 30 days of delivery. For damaged items, please submit proof of damage within the 30-day window so we can file a claim on your behalf.
*** Items are no longer eligible for refund or reshipment after 30 days from the date your order was received. ***
⟶ What is the handling time on my order?
Orders placed before noon during our business days, will be shipped out same-day in most cases. Orders placed after noon, will ship the next business day.
Orders placed for local pick-up will receive an email notification when their order is ready to pick-up at our facility.
⟶ How quickly will I receive my coffee?
You can choose a shipping option at checkout, however most orders will be received within 1-5 business days.
⟶ When do you roast your coffee?
We roast from 8:30 AM to 5:30 PM, Monday through Friday to provide the freshest possible coffee for you.
⟶ I am a cafe owner and would like to serve Fortuna Coffee. How can I do this?
We would love to work with you! You can pay us a visit at our wholesale website, or reach out to us at sales@coffeeshopsolutions.com.
⟶ What equipment do I need to brew at home?
Have a look through our tools offerings! We offer several options from the leading brands in home brewing. Looking to upgrade your home or office set up and purchase an espresso machine? Contact us at sales@coffeeshopsolutions.com for information on how we can help.
⟶ Where can I direct further questions?
We would love to chat with you! Whether you aren't sure the right brewing method for you or have questions about our coffee or our ordering process, we're here to help. Give us a call at 336-316-1256, or shoot us an email, and we'll walk you through whatever it is you need.